Full Terms and Conditions

1. General Terms and Conditions

1.1. This website is owned and operated by Max’s Neurodiversity Consultancy of Office 9059, 321–323 High Road, Chadwell Heath, Essex RM6 6AX, UK. If you have any queries about these terms and conditions or any comments or complaints about our website, you can contact us at hello@maxndc.com.

1.2. These are the terms and conditions on which we supply products to you, whether these are services or digital content.

1.3. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think there is a mistake in these terms, please contact us to discuss.

1.4. If we have to contact you, we will do so by writing to you at the email address you provided to us in your order.

1.5. All rights, including copyright, in this site are owned by or licensed to Max’s Neurodiversity Consultancy. Any use of this website or its contents, including copying or storing it or them in whole or in part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute, or repost anything on this website for any purpose.

1.6. We try to ensure that this site is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

1.7. When we use the words “writing” or “written” in these terms, this includes emails.

1.8. When we use the words “product” or “products” this includes services and/or digital content as appropriate. 

2. Our Contract with You

2.1. To enable us to process your order, you will need to provide us with your email address. We will notify you by email as soon as possible to confirm receipt of your order and to confirm details.

2.2. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

2.3. If we are unable to accept your order, we will inform you of this and will not charge you for the products. This might be because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the products, or because we are unable to meet a timeline you have specified.

2.4. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

2.5. We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that the products have been described accurately. However, orders will only be processed if there are no material errors in the description of the products or their price(s) as advertised on this website.

2.6. We will provide you with confirmation of the contract, including all information required by law, on a durable medium after the contract is made.

3. Your Rights to Make Changes

If you wish to make a change to the products you have ordered, please contact us at hello@maxndc.com. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the products, the timing of supply, or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract in accordance with clause 10, if you are in time to do so. 

4. Our Rights to Make Changes

4.1. We may change the products to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements. These changes will not affect your use of the products.

4.2. In addition, we may make changes to these terms or the products, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any part of the products paid for but not yet received.

5. Price and Payment

5.1. The price of the products (which includes VAT where applicable) will be the price set out in the order or our acceptance of it. We take all reasonable care to ensure that the price of the products advised to you is correct.

5.2. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price at your order date is less than our stated price, we will charge the lower amount. If the correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

5.3. We accept payment by card and other methods as set out on our website at the time of purchase.

5.4. All purchases require full payment upfront. Payment in full must be made before we begin providing any service or delivering any digital content. No credit, deferred payment, or payment-on-completion arrangements are available (apart from PayPal’s Pay in 3 option).

5.5. For services: You must make full payment of the price of the services before we start providing them.

5.6. For digital content: We will take payment upon receipt of your order.

5.7. If you think an invoice is wrong, please contact us promptly to let us know.

6. Providing the Products

6.1. During the order process, we will let you know when we will provide the products to you.

6.2. For services: We will begin providing the services on the date agreed with you during the order process. The estimated completion date for the services is as told to you during the order process.

6.3. For digital content: We will make the digital content available for download or access by you as soon as we accept your order, unless we have agreed otherwise.

6.4. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not yet received.

6.5. We may have to suspend the supply of a product to:

• deal with technical problems or make minor technical changes;

• update the product to reflect changes in relevant laws and regulatory requirements;

• make changes to the product as requested by you or notified by us to you.

6.6. We will contact you in advance to tell you we will be suspending supply of the product. If we have to suspend the product for longer than 3 months, you may contact us to end the contract and we will refund any sums you have paid in advance for products in respect of the period after you end the contract.

7. Availability and Response Times

7.1. Working hours: We operate Tuesday to Friday, 10:00 am to 5:00 pm (UK time). We do not offer support, consultations, or assistance outside of these hours or on UK public holidays.

7.2. No same-day service: We do not provide same-day or emergency assistance. If you require an immediate or urgent response, our services are not suitable for you and you should not place an order. All bookings and enquiries are responded to within our normal working hours and subject to availability.

7.3. By purchasing from us, you confirm that you have read and understood our availability and that you are not relying on same-day or next-day service.

8. Service Validity and Expiry

8.1. Where you purchase a service but do not book or schedule it with us within 30 days of the date of purchase, please be aware that the content, format, or scope of the service may have changed in that time. We regularly update and develop our services, and we cannot guarantee that the service delivered after this period will be identical to what was described at the time of purchase.

8.2. If you are concerned about changes to a service, you should book promptly after purchase. We are not obliged to deliver a version of the service that no longer reflects our current offering.

8.3. Digital content purchases are not affected by this clause, as the content is delivered at or shortly after the time of purchase.

9. Nature of Services: Advice and Outcomes

9.1. Our services constitute professional advice and support, provided in good faith based on our knowledge and experience at the time of delivery. We do not and cannot guarantee any particular outcome as a result of using our services.

9.2. We are not responsible for the decisions made by any third party, government body, funding body, employer, or other organisation as a result of, or in connection with, the advice or support we provide. The outcomes of applications, assessments, funding requests, or any other process involving third parties are entirely outside of our control.

9.3. Access to Work specifically: Where our services relate to Access to Work (ATW) support, including but not limited to support worker reports of tasks (SWROT), case manager correspondence, needs assessments, or advice regarding ATW applications, we are acting in an advisory and supportive capacity only. We make no representation and give no warranty that any application or supporting documentation will result in an ATW grant being approved, continued, or awarded at any particular level. Decisions regarding ATW grants are made solely by the Department for Work and Pensions and their appointed assessors and case managers. You agree not to hold us liable for any decision made by ATW or any other funding body, including decisions to refuse, reduce, or withdraw a grant.

9.4. You acknowledge that by purchasing our services, you are paying for our time, expertise, and effort in providing support and advice, and not for a guaranteed result or outcome.

10. Your Cancellation Rights

10.1. Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134, you have the legal right to cancel your order (subject to the exceptions contained in clauses 10.2 and 10.3) within 14 calendar days.

10.2. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 do not apply if the services you have ordered are of a gambling, banking, credit, insurance, personal pension, investment, or payment nature.

10.3. You cannot cancel your contract where:

• the service has been fully performed;

• digital content has been downloaded or streamed, and you have already started to download or stream it;

• digital products after you have started to download or stream them.

10.4. Right to change your mind (services): For most services bought online, you have a legal right to change your mind and receive a refund of what you paid for them, including delivery costs, within 14 days of us confirming your order (the “Cancellation Period”). This right is subject to some conditions:

10.4.1. If you ask us to begin the services within the Cancellation Period, we require you to make an express request. You acknowledge that you will lose your right to cancel once the services have been fully performed.

10.4.2. If you cancel during the Cancellation Period after services have begun, we may charge you a reasonable amount for any services provided up to the point when we receive your cancellation notice, and may provide a partial and proportionate refund accordingly.

10.5. We only refund the amount paid for the service or digital content, not any costs you may have incurred by third parties in connection with your purchase.

11. Missed Appointments and No-Shows

11.1. If you have booked a scheduled consultation, meeting, or any session that involves our time being reserved for you, and you do not attend without having provided at least 24 hours’ written notice of cancellation (via email to hello@maxndc.com), no refund will be issued.

11.2. This applies regardless of the reason for non-attendance. If you are unable to attend, you must notify us in advance to allow sufficient time to reschedule.

11.3. You are welcome to reschedule your appointment as many times as you need to, using the rescheduling link provided in your calendar invite. There is no limit on the number of times you may reschedule. We do ask, however, that you please reschedule with at least 24 hours’ notice where possible, out of respect for our time.

11.4. Where you repeatedly reschedule appointments within 24 hours of the original booking time, we reserve the right to require full payment again before any further appointments are made.

12. Refund Policy

12.1. No refunds after delivery: Once a service has been delivered or digital content has been provided or made available to you, no refund will be issued. This applies regardless of whether you are satisfied with the output, as our services represent our expertise, time, and effort.

12.2. We provide advice, support, and guidance in good faith. Dissatisfaction with the outcome of a third-party process (such as an Access to Work grant decision, an employer response, or any other external decision) does not constitute grounds for a refund.

12.3. If you have a complaint about the quality of a service or digital product that has been delivered, please contact us at hello@maxndc.com so that we may address your concerns. While we take complaints seriously and aim to resolve them fairly, raising a complaint does not automatically entitle you to a refund.

12.4. Your statutory rights as a consumer are not affected by this clause. If goods or services do not comply with the Consumer Rights Act 2015, you may be entitled to remedies under that Act.

13. How to Cancel

13.1. To exercise your right to cancel within the Cancellation Period (where applicable), contact us at hello@maxndc.com. Please include your order number and the reason for cancellation.

13.2. If you are returning digital content that you have not yet downloaded or accessed, we will refund you as soon as possible and within 14 days of you telling us you have changed your mind. We will refund you by the method you used for payment.

14. Our Rights to End the Contract

14.1. We may end the contract for products at any time by writing to you if:

• you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;

• you behave in a manner that is abusive, discriminatory, or unreasonable toward our team.

14.2. If we end the contract in the situations set out in clause 14.1, we will refund any money you have paid in advance for products we have not provided, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

14.3. We may write to you to let you know that we are going to stop providing the products. We will let you know at least 2 weeks in advance of our stopping the supply of the products and will refund any sums you have paid in advance for products which will not be provided.

15. If There is a Problem with the Products

15.1. If you think there is something wrong with your products, please contact us at hello@maxndc.com. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law.

15.2. If your products are services, the Consumer Rights Act 2015 says:

• you can ask us to repeat or fix a service if it isn’t carried out with reasonable care and skill, or get some money back if we can’t fix it;

• if a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable;

• if a time hasn’t been agreed upfront, it must be carried out within a reasonable time.

15.3. If your products are digital content, the Act says digital content must be as described, fit for purpose and of satisfactory quality:

• if your digital content is faulty, you’re entitled to a repair or a replacement;

• if the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back;

• if you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.

16. Our Responsibility for Loss or Damage Suffered by You

16.1. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen, or if, at the time the contract was made, both we and you knew it might happen.

16.2. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) do or fail to do, or due to events which are beyond our reasonable control.

16.3. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products.

16.4. We only supply the products for private use. If you use the products for any commercial, business, or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

16.5. We make no warranty or representation, express or implied, that the use of our services will result in any particular personal, professional, or financial outcome. All advice and content is provided for informational and supportive purposes only.

17. How We May Use Your Personal Information

17.1. We will only use your personal information as set out in our Privacy Policy, which is available at www.maxndc.com/privacy-policy. By placing an order with us, you confirm that you have read and understood our Privacy Policy.

17.2. We will only give your personal information to third parties where the law either requires or allows us to do so, or where necessary to fulfil your order (for example, payment processors).

18. Other Important Terms

18.1. We may transfer our rights and obligations under these terms to another organisation.

18.2. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

18.3. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

18.4. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

18.5. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

18.6. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may use an alternative dispute resolution provider. You may also use the Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.

19. Law, Jurisdiction and Language

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.