Before you book
What to expect
This page covers the practicalities that apply to all of my services: what happens after you purchase, how sessions run, and the kinds of situations where I'm not the right fit. If you have a question that isn't answered here, feel free to get in touch.
What happens after you purchase
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01
You'll receive a confirmation email with a booking link to choose a time that works for you. You'll get a reminder before the session.
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02
We meet on Google Meet. Cameras are optional.
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03
Within 24 hours of our call, you'll receive a personalised follow-up email with a summary, your next steps, and any relevant links, tools, or signposting we discussed.
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04
You'll also have access to the Otter.ai transcript of the session, so you can refer back to everything we covered.
How sessions work
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Platform
Google Meet. Cameras are always optional.
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Support people
You're welcome to bring someone with you.
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Working hours
Tuesday to Friday, 10 am to 5 pm.
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Rescheduling
Use the link in your confirmation email. No limit on reschedules if done with 24 hours’ notice.
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Captions
Available in Google Meet, turn them on within your settings.
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Breaks
Breaks are fine, but the session will end at the scheduled time.
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Email responses
Within 48 working hours.
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Missed sessions
Sessions missed without 24 hours' notice are considered completed.
When my services probably aren't what you need
My services work best when there's time to think, plan, and act. Here are the situations where I'm not the right fit, regardless of which service you're considering.
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You have an urgent deadline in the next 3 days
Whatever stage of Access to Work you're at, the actions that come out of our session take time to implement. If your deadline is within 3 days, there won't be enough time to have the session and act on it.
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You want to take actions together during the call
My consultations are advice sessions, not co-working sessions. I'll give you clear guidance on what to do and how to do it, but the doing happens afterwards, led by you. If you need more hands-on support for a specific task, I have dedicated services for that.
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Something has already gone wrong and you need it fixed immediately
If something has already been communicated to your case manager or assessor that you now want to change, I'm not able to step in and fix it, especially if we haven't worked together from the start.
